Privacy Policy

METROLUXE PROPERTY MANAGEMENT SERVICES is committed to protecting your privacy and handling your personal data with care, transparency, and appropriate security. This Privacy Policy explains what information we collect when you use our website and services, how we use that information, who we may share it with, and your rights regarding your personal data.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

This policy is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and its Implementing Rules and Regulations.

We collect the following types of information:

Personal information you provide

• Full name, email address, and phone number when registering for an account.
• Preferred contact method, such as call, SMS, email, or Viber.
• Property preferences and requirements submitted through our search tools or inquiry forms.
• Details submitted through our Private Viewing Request form, including preferred dates and times.
• Property information submitted through our List With Us form.
• Messages and inquiries submitted through our Contact page.
• Saved property listings stored in your My Acquisitions collection.

Technical data collected automatically

• IP address and approximate geographic location.
• Browser type and version.
• Pages visited and time spent on each page.
• Referring website or source.
• Device type and operating system.
• Cookie data and analytics data collected through Google Analytics.

We use the information we collect for the following purposes:

• To create and manage your account.
• To respond to viewing requests, property inquiries, and contact form submissions.
• To send viewing confirmation and appointment reminder emails.
• To send property update alerts, including price changes on properties you have saved.
• To send new listing notifications if you have opted in to receive them.
• To send The Edit newsletter if you have subscribed.
• To improve our website, user experience, and property recommendations.
• To analyze website traffic and user behavior through Google Analytics.
• To comply with our legal obligations under Philippine law.

We will never sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to provide and improve our services to you.

We use cookies to improve your browsing experience, analyze site traffic, and remember your preferences. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including maintaining your login session.
• Analytics cookies: Help us understand how visitors use our website so we can improve the experience. We use Google Analytics to measure website traffic and user behaviour in aggregate — for example, which pages are most visited, where visitors arrive from, and how long they spend on the site. All data is anonymised.
• Preference cookies: Remember your settings and preferences such as saved properties.

You can accept or decline non-essential cookies using the consent banner displayed on your first visit to our website. Declining cookies will not prevent you from using the site, but some features may not function as intended. You can also opt out of Google Analytics at any time by installing the Google Analytics opt-out browser add-on.

We use the following third-party services to operate our platform. Each has its own privacy policy governing its data practices:

• Base44: Our website platform provider. Base44 hosts and operates the technical infrastructure of our site.
• Google Analytics: Helps us analyze website traffic and user behavior in aggregate. Google Analytics may use cookies and similar technologies to collect usage data.

We retain your personal data for as long as your account remains active or as long as is necessary to provide our services. If you close your account or request deletion, we will make reasonable efforts to delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it for legal, regulatory, security, or legitimate business purposes.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data:

• Right to be informed: You have the right to know what personal data we hold about you and how it is used.
• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure or blocking: You may request deletion, blocking, or anonymization of your personal data, subject to legal retention requirements.
• Right to object: You may object to the processing of your personal data for certain purposes.
• Right to data portability: You may request your data in a machine-readable format.

To exercise any of these rights, please contact us at contact@metroluxepms.com. We will respond to all legitimate requests within 15 business days.

We implement appropriate technical, organizational, and physical measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption and access controls.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Last Updated date. We encourage you to review this policy periodically.